Privacy Policy

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Effective Date: March 29, 2025

Chivista Healthcare Solutions ("we," "us," or "our") is committed to protecting the privacy and confidentiality of the personal information of our customers, visitors, and users of our website and services. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy legislation in Ontario, Canada.

 

1. Information We Collect

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We collect personal information to deliver our healthcare services effectively and to enhance your experience with our website. The types of personal information we collect may include:

• Personal Identifiers: Name, email address, phone number, mailing address, etc.

• Health-Related Information: Medical history, treatment information, and any other health-related data necessary to provide healthcare services.

• Payment Information: Credit card details and billing information (when required for transactions).

• Website Usage Data: Information such as your IP address, browser type, device information, and other data collected via cookies and similar tracking technologies when you visit our website.

 

2. How We Collect Your Information

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We collect personal information in the following ways:

• Direct Collection: Information you provide to us directly when you make an appointment, sign up for services, contact us, or engage with our website.

• Indirect Collection: Information collected automatically when you visit our website or interact with our services, such as through cookies or other tracking technologies.

 

3. Purpose of Collecting Personal Information

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We collect personal information for the following purposes:

• To provide healthcare services, including consultations, treatments, and follow-up care.

• To communicate with you regarding your healthcare services, appointments, and follow-ups.

• To process transactions and provide billing information when applicable.

• To improve our services by analyzing usage data, user preferences, and website interactions.

• To comply with applicable legal, regulatory, and ethical obligations in healthcare.

We will only collect the personal information necessary to fulfill these purposes.

 

4. Consent

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By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at Chi3obaokeke85@gmail.com. Please note that withdrawing consent may limit your ability to access certain services.

In cases where sensitive personal information (such as health data) is involved, we will request explicit consent.

 

5. Sharing Your Information with Third Parties

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We may share your personal information with third parties only in the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors, such as billing services, healthcare professionals, or data storage providers, to assist in delivering our services.

• Legal and Regulatory Compliance: We may disclose your information as required by law or regulatory bodies, including in response to a court order or to protect our legal rights.

We ensure that any third parties we share your personal information with comply with the appropriate privacy protections and regulations.

 

6. Data Retention

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We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable regulations.

 

7. Security of Your Information

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We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, secure servers, access controls, and regular security audits. However, please be aware that no method of transmitting or storing data is 100% secure, and we cannot guarantee absolute security.

 

8. Your Rights to Access and Correct Your Personal Information

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Under PIPEDA, you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request corrections to any inaccurate or incomplete personal information.

To exercise these rights, please contact us at Chi3obaokeke85@gmail.com. We will respond to your request within 30 days.

 

9. Minors’ Privacy

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We do not knowingly collect or solicit personal information from individuals under the age of 13. If we learn that we have inadvertently collected personal information from a minor without the appropriate consent, we will take steps to delete that information.

 

10. Cookies and Tracking Technologies

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We use cookies and similar technologies to enhance your user experience, analyze website performance, and provide personalized content. Cookies are small text files that are stored on your device to collect data such as IP address, browser type, and usage statistics.

You can control your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features of our website.

 

11. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any changes will be posted on this page, with an updated "Effective Date." Please review this policy periodically to stay informed about how we are protecting your personal information.

 

12. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Chivista Healthcare Solutions
Phone: 289-788-2508
Email: Chi3obaokeke85@gmail.com